Terms of service
Sohni’s Terms of Service/Shopping Policy
- Payment Method: We currently accept payments through JazzCash and bank transfer, where available at checkout. Cash on Delivery (COD) is not available.
- Order Confirmation: After making your payment, please send your payment receipt or transaction screenshot, full name, phone number, and complete delivery address through Instagram. Your order will be confirmed once the payment and details have been verified.
- Order Holds: Orders may be placed on hold for a maximum of one week (7 days), subject to confirmation with Sohni. If the required payment, information, or cooperation is not received within this period, Sohni reserves the right to cancel the order.
- Payment Verification: Orders are processed only after payment has been verified. Please retain your payment receipt until your order is confirmed.
- Product Information: Please review product descriptions, images, sizes, colours, and available variations carefully before placing your order. Colours may vary slightly due to lighting and screen settings.
- Returns & Exchanges: Returns or exchanges are accepted only for items received damaged, subject to verification. Please contact us through Instagram with clear photos or videos of the issue. Change-of-mind returns are not accepted.
- Order Changes & Cancellations: Please contact with in 12 hours of placing an order if you need to request a change. Once an order has been processed or dispatched, changes or cancellations may not be possible.
- Respectful Communication: Sohni is committed to maintaining respectful communication with all customers. We reserve the right to discontinue communication or cancel an order in cases of abusive, threatening, or persistently disrespectful behaviour, or when a customer repeatedly refuses to cooperate with reasonable order requirements.
- Stock Availability: All items are subject to availability. If an item becomes unavailable after an order is placed, we will contact you to discuss the available options.
- Pricing & Offers: Prices and promotional offers are subject to change without prior notice. Any confirmed order will be handled according to the agreed price, subject to payment verification and stock availability.
- Customer Responsibility: Customers are responsible for providing accurate order details, completing payment correctly, and remaining reachable at the provided phone number for delivery coordination.
- Contact Us: For order confirmations, payment queries, or other concerns, please contact us through our official Instagram account. @sohnidukaan