Refund policy
Sohni’s Return & Exchange Policy
- Eligible Returns: Returns are accepted only if an item arrives broken, damaged, or if Sohni has mistakenly sent a different item than the one ordered.
- 12-Hour Reporting Window: Any issue must be reported within 12 hours of receiving the parcel. Requests submitted after this period may not be entertained.
- Mandatory Unboxing Video: Customers must provide a clear, continuous, and unedited parcel-opening video as evidence of the issue. Claims are subject to verification and approval by Sohni.
- Return Request Form: Customers must obtain and complete the official return request form through WhatsApp only, within the 12-hour reporting window. Instagram messages alone do not count as a completed return request.
- Exchange Only — No Refunds: Approved returns are eligible for an exchange for another available item from Sohni’s store. Cash refunds and monetary reimbursements are not offered.
- Return Shipping Charges: All return shipping charges are borne by the customer. Sohni is not responsible for courier or delivery charges incurred when sending an item back to our warehouse.
- Approval & Verification: All return and exchange requests are subject to review. Sohni reserves the right to decline claims that do not meet the stated requirements or lack sufficient supporting evidence.
- Item Condition: Items must be returned in the condition agreed upon during the return approval process. Please contact Sohni through WhatsApp for instructions before shipping anything back.
- Contact for Returns: To report an issue and request the return form, contact Sohni through our official WhatsApp channel within 12 hours of receiving your parcel. Sohni WA 03715700607