Shipping policy
Sohni’s Shipping Policy
- Order Processing: Orders are processed within 1–2 working days after payment and order confirmation.
- Delivery Time: Nationwide deliveries across Pakistan typically take 6-7 working days. Delivery times may vary due to courier delays, weather, or other unforeseen circumstances.
- Shipping Charges: Delivery charges are paid by the customer and may vary depending on the delivery location and order weight.
- Tracking & Updates: Customers may contact us through WhatsApp at 03715700607 for updates regarding their orders.
- Delivery Address: Please provide your complete and accurate name, phone number, and shipping address. Sohni is not responsible for delays or failed deliveries caused by incorrect information.
- No Open-Parcel Facility: We do not offer open-parcel deliveries. Please ensure that your order details are correct before confirming your purchase.
- Delivery Issues: If your parcel is delayed, damaged in transit, or has another delivery issue, please contact us through WhatsApp at 03715700607 so we can assist you.*
- Unforeseen Delays: Sohni is not responsible for courier delays beyond our control, but we will do our best to assist you.
Shipping Policy — Additional Clauses
Parcel Opening Video — Mandatory for Claims
*Customers are strongly required to record a clear, continuous, and unedited video while opening their parcel. The video must begin before the parcel is opened and clearly show the package and its contents. This video will be required to support any claim regarding missing, broken, or damaged items. Claims without sufficient video evidence may not be accepted. All claims are subject to verification and approval by Sohni.